Order Processing Time:
All orders are processed within 1–2 business days (excluding weekends and holidays) after payment confirmation. You will receive a shipping confirmation email with tracking details once your order has been dispatched.
Shipping Methods & Delivery Times:
Shipping rates and options are calculated at checkout. Estimated delivery times:
Standard Shipping: 5–8 business days
Expedited Shipping: 2–4 business days
Shipping Locations:
Ella Routes currently ships to all U.S. states. We do not offer international shipping at this time.
Order Tracking:
Once your order has shipped, you will receive a tracking number via email. You can use this to monitor the progress of your delivery through the shipping carrier’s website.
Delays and Exceptions:
Shipping delays may occur during peak periods, holidays, or due to unforeseen circumstances. We will notify you of any significant changes in delivery status.
Damaged or Incorrect Items:
If your package arrives damaged or you receive the wrong item, please contact us within 5 days of delivery with your order number and photos of the issue. We’ll work promptly to resolve it.