ellroutes.com is committed to ensuring your satisfaction with every purchase made on our website. If for any reason you are not completely satisfied with your order, we offer a straightforward Return and Refund Policy to make your shopping experience worry-free.
Returns Process:- All returns must be requested by emailing our customer service team at [email protected] within 30 days of receiving your order.
- Please provide your order number, the item(s) you wish to return, and the reason for the return in your email to expedite the process.
- Once your return request is approved, we will provide you with further instructions on how to return the item(s).
- Returned items must be in their original condition, unused, unworn, and with all tags attached.
- We do not accept returns on items that have been personalized or customized.
- Refunds will be issued to the original payment method used for the purchase within 7-10 business days after we receive the returned item(s).
- Shipping charges are non-refundable, and customers are responsible for the return shipping costs unless otherwise agreed upon.
- Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
- For international returns, please contact our customer service team at [email protected] for further assistance.
Our team is here to help with any questions or concerns you may have regarding returns or refunds. Please reach out to us via email at [email protected], and we will be happy to assist you.
Thank you for shopping at ellaroutes.com, where your outdoor and travel needs are our top priority!